At The Bell On The Green, we strive to provide a memorable dining experience for all our customers. If for any reason you are unsatisfied with your experience, please review the following guidelines for refunds:
1. Eligibility for Refunds
- Dine-In: If you are dissatisfied with your food or service, please notify a member of staff during your visit. We will address the issue immediately and may offer a replacement or a refund where appropriate.
- Takeaway/Delivery: Refunds for takeaway or delivery orders are available if:
- The order was incorrect or incomplete.
- There was a quality issue with the food (e.g., undercooked or inedible).
- Alcoholic Beverages: Due to licensing laws, refunds on alcoholic beverages are only available if there is a fault with the product (e.g., corked wine).
2. Time Frame for Refunds
- Refund requests must be made within 24 hours of receiving your order for takeaway/delivery.
- For dine-in, issues must be raised before leaving the premises.
3. Refund Process
- If eligible, refunds will be processed via the original payment method. Please allow up to 5-7 business days for the refund to appear in your account.
- In some cases, a partial refund may be offered at management’s discretion.
4. Non-Refundable Items
- Gift cards and vouchers are non-refundable.
- Special event bookings, private parties, and catered events require a non-refundable deposit. Refunds for cancellations or no-shows will not be issued unless agreed upon in advance.
5. Complaints
- We value customer feedback and aim to resolve any issues as quickly as possible. For any concerns, please speak to a member of staff or contact us at bellus@thebellonthegreen.com.
Thank you for choosing The Bell On The Green. We appreciate your business and are committed to your satisfaction.
